Customs portal

Request for information – enforcement of sanctions

As part of the enforcement of financial sanctions, Customs may request you to submit documents. You can upload and submit these using the service Request for information – enforcement of sanctions.

You will receive an operation code in a separate letter. You need this to upload your documents. Enter the operation code in the service Request for information – enforcement of sanctions so that your documents can be assigned to an operation. Alternatively, you can scan the QR code from the letter.

Requirements

To use the service on the Customs Portal, a login with a high level of trust must be used. The following minimum requirements apply to users when registering:

  • Authorities (in particular credit institutions under public law) have to log in using at least an email address and password, followed by verification via beBPo (special electronic authority mailbox).
  • Companies need a company profile on the Customs Portal in order to use the service. To identify yourself uniquely, you need an ELSTER account or a digital signature certificate (eIDAS) and an EORI number to register on the Customs Portal.

Frequently asked questions

What can I do if the code doesn’t work?

If the code doesn’t work, please contact the General Customs Directorate and request a new code. You will find the contact details in your letter.

Which file formats are permitted?

You can upload attachments in the following file formats: pdf, csv, docx, xlsx, xls, txt, jpg, png.

What is the maximum size for the uploaded files?

You can upload a maximum of 2 gigabytes per operation.

Do the documents need to be encrypted?

No, the documents do not require additional encryption.

Is my uploaded data safe?

Yes, the data is safe on the Customs Portal.