Information on the accessibility of these web pages pursuant to section 12a BGG (Act on Equal Opportunities for Persons with Disabilities) - as well as all applicable contact details.
This accessibility statement applies to the web pages published by the Central Customs Authority (GZD) under the https://www.zoll-portal.de domain.
As a public body within the meaning of Directive (EU) 2016/2102, we strive to make our website accessible in accordance with the provisions of the Equal Opportunities for Disabled Persons Act (BGG) and the Ordinance for creating barrier-free information technology (BITV 2.0) for the implementation of Directive (EU) 2016/2102.
Accessibility requirements are derived from sections 3(1) to (4) and 4 Ordinance for creating barrier-free information technology (BITV 2.0), which was enacted on the basis of section 12d of the Equal Opportunities for Disabled Persons Act (BGG).
The review of compliance with the requirements was based on an assessment carried out in the period from 20. to 24. October 2025, 10. to 13. November 2025, and on 17. November 2025 by the GZD Accessibility Competence Centre.
According to the results of the review process, the application is compatible with the aforementioned requirements and therefore BITV-compliant.
This statement was published on 19. November 2025.
This statement was last reviewed on 19. November 2025.
Do you wish to report any remaining barriers or request information on implementing accessibility? If so, please use our form for reporting barriers in the footer or contact the Customs Service Desk.
The Federal Government Commissioner for Matters relating to Persons with Disabilities provides an Arbitration Service pursuant to section 16 BGG. The purpose of the Arbitration Service is to settle disputes that arise between persons with disabilities and federal public authorities.
You can call on the Arbitration Service if you are not satisfied with the answers you receive from the above-mentioned point of contact. This is not about determining a winner or loser. Rather those involved try to resolve the conflict together with the aid of the Arbitration Service, by extrajudicial means. The same applies to associations of people with disabilities that have been recognised by the Federal Ministry of Labour and Social Affairs in accordance with the requirements of section 15(3) BGG.
An arbitration procedure is free of charge. There is no need to call upon legal counsel.
You will find all information regarding the arbitration procedure on the website of the Arbitration Service. You can look up how an arbitration procedure works and submit an application to initiate an arbitration procedure there.
You can contact the Arbitration Service at the following address:
Schlichtungsstelle nach dem Behindertengleichstellungsgesetz
bei dem Beauftragten der Bundesregierung für die Belange von Menschen mit Behinderungen
Mauerstraße 53
10117 Berlin
Phone: 030 18 527-2805
Fax: 030 18 527-2901
Email: info@schlichtungsstelle-bgg.de
Online: www.schlichtungsstelle-bgg.de
You may view the basic content of the accessibility statement in sign language or plain language as well.
Here you can see the accessibility statement in:
sign language (german)
plain language (german)