Customs portal

Authorisations

In the Customs Portal, it is also possible to have applications submitted by authorised representatives. You can set up different authorisations for different services. It is not possible for authorised representatives to submit applications across all services.

Implications for the authorising party

The authorisation you set up also constitutes an authorisation to consent to digital data retrieval, an authorisation to retrieve data and an authorisation to notify. This means that once the authorisation has been set up, notices and communications will only be sent to the authorised representative's account. Your authorised representative will also see your data stored with customs in the portal and some forms will be pre-filled with your stored data.


Requirements for the authorised person

To act as an authorised representative, you must be registered in the Customs Portal with

  • ELSTER, BundID or your identity card and
  • have agreed to digital data retrieval.

You can only use the services for which you have received authorisation.
It is possible to save an alternative email address for the authorisation. This may also differ from the address stored in your account so that you can better distinguish messages relating to the respective authorisation.

Set-up

You can set up and manage authorisations in your account. Both the person granting the authorisation and the authorised person must be registered in the Customs Portal with ELSTER, BundID or your online ID.


Submitting an application as the authorised representative

To submit an application as the authorised representative, select the respective authorising party at the beginning of an application.


Alternative authorisation

Independently of setting up an authorisation in the Customs Portal, some services offer their own options for applications to be submitted by authorised representatives. You will be able to select these options at the beginning of the application or as a separate application within the respective service.

Do you need further help?

In our comprehensive help section, you will find answers and solutions to almost all questions and technical problems related to the Customs Portal.
If you need further assistance, please contact our Customs Service Desk by email or phone.

Help

Here you will find the help section with helpful information available to you around the clock.

Email

Contact our competent Service-Desk-Team by email.

servicedesk@zoll.de

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You can reach us by telephone Monday to Friday from 8am to 5pm.

0800 8007-5452

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