Customs portal

EU Trader Portal, CBAM Portal

Here you will find help for the “EU Trader Portal, CBAM Portal” service.

 

Frequently Asked Questions

Here you will find the answers to frequently asked questions.

What can I do in the “EU Trader Portal, CBAM Portal” application?

  • Register for the EU Trader Portal
  • Edit and delete your registration for the EU Trader Portal
  • Access the EU Trader Portal
  • Access central EU applications in the EU Trader Portal
  • Access the CBAM Portal

The legal basis for access to the EU Trader Portal is Art. 280, 281 of the Union Customs Code (UCC) and the implementing regulations issued in this regard.

What are the prerequisites for using the “EU Trader Portal, CBAM Portal” service?

For access to the “EU Trader Portal, CBAM Portal” service, you will need:

  • ELSTER account based on your company’s tax number
  • Business customer account in the Customs Portal
  • EORI number

Registration with an e-mail address and password is sufficient exclusively for economic operators based outside the European Union.

Which services are available in the EU Trader Portal?

  • Application for cross-member-state customs authorisation
  • Electronic application for providing binding tariff information in other EU member states
  • Application ICS2 Shared Trader Interface - Specific Trader Portal (STI-STP)
  • PoUS (Proof of Union Status system)

What is the CBAM Portal?

The CBAM Portal for companies is the access point to the CBAM Transitional Registry for applicants who are subject to reporting obligations. It is used to submit CBAM reports and to receive messages.

Link to CBAM help

Where can I upload my certificate for the EU Trader Portal?

Since 14 February 2025, all certificates can be uploaded in the “Certificate Management for B2A” application.

Link to the help centre

Where can I store the certificate for communication with the EU Commission (Conformance Test)?

To participate in a so-called system-to-system communication (e.g., within the framework of ICS2), a conformance test must be conducted before going live in the production environment. An additional service called “EU Trader Portal - Conformance” is available in the Customs Portal for this. The certificate required for communication with the EU Commission is stored in the separate “Certificate Management for B2A” application

Do you need further help?

In our comprehensive help section, you will find answers and solutions to almost all questions and technical problems related to the Customs Portal.
If you need further assistance, please contact our Customs Service Desk by email or phone.

Help

Here you will find the help section with helpful information available to you around the clock.

Email

Contact our competent Service-Desk-Team by email.

servicedesk@zoll.de

Support hotline

You can reach us by telephone Monday to Friday from 8am to 5pm.

0800 8007-5452

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