Customs portal

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Login options

Login with a high level of trust

To identify yourself clearly, you need ELSTER or your German online ID for many customs services.
The following options are available to you:

Citizen porfile

As a private individual, you need an account with ELSTER, BundID or your Online ID for identification or to log in. You can then set up the Zoll-Ident app and use it for unrestricted login.
To use the Online ID (national identity card or electronic residence permit), the Online ID function must be activated. You can do this at the citizens office, a self-service terminal, or online.

Business profile

As a company, you need an ELSTER account for identification and login. Sole traders, freelancers and registered merchants can use an ELSTER account for private individuals for this purpose. All other types of companies need an ELSTER account for an organisation.

You can then set up the Zoll-Ident app and use it for unrestricted login. For business profile, only the main user needs ELSTER; all other users can activate the Zoll-Ident app with a link.

Alternatively, the users of your business profile can also use ELSTER to log in. In this case, each user needs their own ELSTER account. You can register several ELSTER user accounts for one company. Further assistance is available at elster.de.


Restrictions with e-mail and password

Logging in with an e-mail and password corresponds to a low level of trust and, for security reasons, allows you to use only the following features:

  • Delete account
  • Edit login options
  • Depending on the account type, you can use the following services:
    • Citizen profile:
      • cash declaration
      • data provision – financial control of undeclared work
      • deferral of enforcement
    • Business profile:
      • data provision – financial control of undeclared work
      • deferral of enforcement