To register in the Customs Portal, you need your eIDAS certificate, your EORI number and the Zoll-Ident App.
To register in the Customs Portal, you need a valid certificate with an advanced or qualified electronic signature or electronic seal in accordance with eIDAS (Regulation (EU) 2014/910).
The certificate links electronic data to yourself or your company. In the Customs Portal, it is used to sign or seal the PDF registration application and confirm your identity.
Here you can find an overview of all European trusted service providers that can issue digital signature certificates.
The following file formats can be used for the certificates in the Customs Portal:
The file formats .p12 and .pfx cannot be processed in the portal.
Those people and companies that are not resident in the customs territory of the Union apply for the EORI number at the customs authority where they first lodged a declaration. Those that are resident in the customs territory of the Union apply for the EORI number at the customs authority of the EU country they reside in.
Here you can find more information on the EORI number.
When you register with a digital signature certificate and an EORI number, it is necessary to add the Zoll-Ident App to complete your login to the Customs Portal.
Here you can find more information on the Zoll-Ident App.
In our comprehensive help section, you will find answers and solutions to almost all questions and technical problems related to the Customs Portal.
If you need further assistance, please contact our Customs Service Desk by email or phone.
Help
Here you will find the help section with helpful information available to you around the clock.
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