Customs portal

Submitting documents later

If documents are still missing for an application or operation, you will receive a message (in your portal inbox) asking you to submit them. You can upload the missing files in the portal by accessing the link in the message or operation. You will be shown which documents you need to submit and which file formats are permitted.

Do you need further help?

In our comprehensive help section, you will find answers and solutions to almost all questions and technical problems related to the Customs Portal.
If you need further assistance, please contact our Customs Service Desk by email or phone.

Help

Here you will find the help section with helpful information available to you around the clock.

Email

Contact our competent Service-Desk-Team by email.

servicedesk@zoll.de

Support hotline

You can reach us by telephone Monday to Friday from 8am to 5pm.

0800 8007-5452