Logging in with an e-mail and password corresponds to a low level of trust and, for security reasons, allows you to use only the following features:
To identify yourself clearly, you need ELSTER or your German online ID for many customs services.
The following options are available to you:
As a private individual, you need an account with ELSTER, BundID or your Online ID for identification or to log in. You can then set up the Zoll-Ident app and use it for unrestricted login.
To use the Online ID (national identity card or electronic residence permit), the Online ID function must be activated. You can do this at the citizens office, a self-service terminal, or online.
For identification or to log in as a business, you need an account with ELSTER. You can then set up the Zoll-Ident app and use it for unrestricted login. For business customer accounts, only the main user needs ELSTER. All other users can activate the Zoll-Ident app with a code from the main user.
In our comprehensive help section, you will find answers and solutions to almost all questions and technical problems related to the Customs Portal.
If you need further assistance, please contact our Customs Service Desk by email or phone.
Help
Here you will find the help section with helpful information available to you around the clock.
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