In the Customs Portal, it is also possible to have applications submitted by authorised representatives. You can set up different authorisations for different services. It is not possible for authorised representatives to submit applications across all services.
The authorisation you set up also constitutes an authorisation to consent to digital data retrieval, an authorisation to retrieve data and an authorisation to notify. This means that once the authorisation has been set up, notices and communications will only be sent to the authorised representative's account. Your authorised representative will also see your data stored with customs in the portal and some forms will be pre-filled with your stored data.
To act as an authorised representative, you must be registered in the Customs Portal with
You can only use the services for which you have received authorisation.
It is possible to save an alternative email address for the authorisation. This may also differ from the address stored in your account so that you can better distinguish messages relating to the respective authorisation.
You can set up and manage authorisations in your account. Both the person granting the authorisation and the authorised person must be registered in the Customs Portal with ELSTER, BundID or your online ID.
If you have appointed an authorised receiving agent in relation to the main customs office, he / she must be notified accordingly of the notice; this also applies in the case of notification by way of a notice made available for electronic retrieval. In this case, the receiving agent must have activated the notification in his service account by means of the notice retrieval function. Your receiving agent will then receive a notification by unencrypted e-mail if a notice has been made available for retrieval.
If you withdraw the authorisation of the receiving agent, it will no longer be possible for the now previous receiving agent to retrieve the notice once this withdrawal has been received by the main customs office.
If you withdraw the authorisation, you must also deactivate the notification function in the service account of the authorised receiving agent.
If the withdrawal of the authorisation as a receiving agent is submitted to the Main Customs Office after the electronic notification has been sent or after an administrative file has been made available for retrieval, the withdrawal of the authorisation as a receiving agent will not take effect in respect of the retrieved notice. The now previous receiving agent will be informed of the availability of the notice for retrieval and the notice will become effective upon notification to the now previous receiving agent.
If the Main Customs Office receives a written withdrawal of the authorisation to act as a receiving agent only a few days before the electronic notification is sent or the notice is made available, in individual cases, for technical reasons, the authorisation may nevertheless be made available electronically to the now previous receiving agent. Consequently:
If you do not agree with this, it is not possible to give your consent to notification by making notices available for electronic retrieval.
To submit an application as the authorised representative, select the respective authorising party at the beginning of an application.
Independently of setting up an authorisation in the Customs Portal, some services offer their own options for applications to be submitted by authorised representatives. You will be able to select these options at the beginning of the application or as a separate application within the respective service.